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Refund policy
We follow the Australian Consumer Law — here's what that means for you, in plain language.
Your Australian Consumer Law rights
Our costumes come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.
Faulty, damaged or not as described
If your costume arrives faulty, damaged, or materially different from its description or photos, contact us and we'll make it right with a repair, replacement or refund — your choice where the ACL gives you one. You don't need the original packaging, but proof of purchase (like your order confirmation) helps us help you faster.
Change of mind
Change-of-mind returns aren't required under the ACL, but we want every little party-goer to be happy. Contact us within 30 days of delivery and, where the costume is unworn, unwashed and in resalable condition with tags attached, we'll do our best to offer an exchange or store credit.
How to start a return
Reach out with your order number and a photo of the issue (if there is one). We'll confirm the next steps and the return address. For faulty items we cover reasonable return postage; for change-of-mind returns, return postage is at your cost.
The fine print
- Nothing in this policy limits your rights under the Australian Consumer Law. For more about your consumer guarantees, visit the ACCC at accc.gov.au.
- For hygiene reasons, costumes that have been worn, washed or had tags removed can't be returned for change of mind — this never affects your rights for faulty items.
- Refunds are issued to your original payment method once the returned item is received and checked.
Wondering how long delivery takes? See our shipping policy.